Privacy Policy and Conditions
Effective Date: 21-03-2025
At More-Natural Massage, we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website ATTACHED LINK , book appointments, or engage with our services. By using our website or services, you consent to the collection and use of your personal information as outlined below, in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988.
1. Information We Collect
We collect the following types of personal information to provide you with our services:
• Personal Information: Name, email address, phone number, and other details you provide when booking appointments or contacting us.
• Health Information: Relevant health history, medical conditions, and treatment preferences you share with us to ensure personalized care.
• Payment Information: Credit card details or other payment methods used to complete a transaction.
• Usage Data: Information about how you use our website, including your IP address, browser type, and device information.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To provide massage therapy and related services.
• To process payments and manage your bookings.
• To communicate with you regarding your appointments, health information, and other services.
• To improve our website and customer experience.
• To send marketing materials, newsletters, or offers if you have opted to receive them. You can unsubscribe at any time.
• To comply with legal obligations or enforce our terms and policies.
3. Data Retention
We retain your personal information and treatment records only for as long as necessary to provide our services and meet any legal or regulatory requirements, consistent with the Australian Privacy Principles. Once your information is no longer needed, we will securely delete or anonymize it.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with the following:
• Service Providers: We may share data with third-party vendors who assist in providing services such as payment processing or website hosting. These providers only have access to the information necessary to perform their tasks and are required to maintain the confidentiality of your information.
• Health and Safety: We may disclose relevant health information to healthcare providers if needed for your treatment or if required by law.
• Legal Compliance: We may disclose your information if required by law, including responding to legal requests, complying with regulatory requirements, or in the event of legal action.
5. Your Rights and Choices
Under the Australian Privacy Principles, you have the following rights regarding your personal information:
• Access and Correction: You can request access to the personal information we hold about you and ask for any inaccuracies to be corrected.
• Opt-Out: You can unsubscribe from marketing communications or newsletters by following the unsubscribe link in our emails or by contacting us directly.
• Data Deletion: You may request that we delete your personal information, subject to any legal or operational requirements.
To exercise these rights, please contact us at: morenaturalmassage@gmail.com
6. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. These technologies help us understand website usage, personalize content, and improve functionality. You can manage your cookie preferences through your browser settings, though disabling cookies may affect the performance of certain website features.
7. Children’s Privacy
Our services are available to individuals aged 14 and older. However, for clients under the age of 18, a parent or guardian must be present in the treatment room during the session. We do not knowingly collect or solicit personal information from children under 14. If we become aware that we have inadvertently collected personal information from a child under 14, we will take steps to remove that information.
8. International Transfers of Data
If we transfer your personal information to any third parties outside Australia, we will ensure that your information is protected in accordance with this Privacy Policy and applicable Australian laws.
9. Legal Basis for Processing
Under the Australian Privacy Principles, we process your personal information based on the following:
• Consent: We may process your data when you provide consent, for example, when you agree to receive marketing communications.
• Contractual Necessity: We process your personal information as required to fulfill our obligations to you when you book services or make payments.
• Legitimate Interests: We may process personal information where it is in our legitimate interests to provide quality services, improve our offerings, and ensure the security of our business.
10. Data Security
We take reasonable steps to protect the personal information you provide, including using secure technology, encryption, and data storage practices. While we implement security measures, please be aware that no system is completely secure, and we cannot guarantee the absolute security of your data.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or the personal information we hold, please contact us:
Morenatural
Holistic & Remedial Therapist
Practice location:
1/498 Miller Street | Cammeray, NSW 2062
Mobile: 0410991569
Email: morenaturalmassage@gmail.com